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Public Service Loan Forgiveness: A Success Story/Cautionary Tale
When I was 16 I decided that I wanted to spend my life helping teens navigate this difficult world.
When I was 20 I decided that the way to help teens would be to become a psychologist or a therapist.
When I was 24 I decided to start graduate school in Clinical Psychology.
At age 24, I knew that graduate school would be expensive. I expected it would cost me over $100,000. I also knew that I’d likely make 6 figures after I became a psychologist. I was so clueless about money at the time that in my mind, making 6 figures was equivalent to making 1 bajillion dollars. It felt limitless to me. Between my strong sense of calling and my minimal understanding of personal finances, taking out mortgage-sized student loans made perfect sense to me.
At age 29, I completed graduate school with ~ $182,000 of student loan debt.
“Good debt.” Remember, geriatric millenniels, how we were told that student loans were “good debt”?
In December after graduation I attended a party hosted by a friend I had gone to graduate school with. My student loans were still in their 6 month grace period, so I wasn’t paying them yet. My friend had graduated several years before me, and I asked her, “How’s it going paying off the student loans?”
“I’m doing public service loan forgiveness,” she told me.
“Public service whaaa?” I asked.
She explained that if you meet criteria for a “partial financial hardship” you can lower your student loan payments, and then if you make those payments on time for 10 years while working for the government or a non-profit, your loans will be forgiven after 10 years.
At the time, I was working for the government. This seemed too good to be true. In fact, even while she was telling me, I thought it was too good to be true. BUT just in case the program she spoke of did exist, I remember what it was called, and Googled it when I got home. Annnnnnnd – It did exist! For real!
As I read up on the program, while it did, indeed, exist, it certainly felt risky. First of all, I didn’t want my career dictated by a loan forgiveness program. (At the time I was on a two-year contract with the government, and didn’t know where I’d be going after that). Second, the program began in 2007, which meant that at the time (it was 2011), no one had yet had their loans forgiven.
After some thinking and discussion with my husband, we agreed that I would pursue Public Service Loan Forgiveness (PSLF), but that we would save as much extra money as we could, and if I left public service when my two-year contract with the government ended, I’d throw that extra money at my student loans.
When my grace period was ending, I called my student loan company and informed the customer service agent that I needed Income Based Repayment so that I could pursue PSLF. THANKFULLY this customer service agent informed me that PSLF would only be available to me if I consolidated all of my student loans to Direct Loans prior to switching to an income based repayment plan.
I did what he told me to do.
Since I had been in school for most of 2011, my loan payments were calculated at $90 per month for the next year. However, it took two months to consolidate and during that time, I paid $2000 per month (which was about half of my take-home pay at the time) towards the student loans.
When my two-year government contract was ending, I decided to follow my heart and choose the job I wanted without considering if it would qualify me for PSLF. I ended up getting a job at non-profit hospital, which meant that it would qualify me for PSLF.
At first this hospital job was meaningful and wonderful. Over time things started to change. I slowly lost autonomy. I was pushed to focus more of my attention on specific rules and regulations related to documentation and assessments, which took brain power away from what I really cared about, which was helping kids. My hospital began hyperfocusing on things that didn’t really reflect good clinical work; I began being judged on patient satisfaction scores and productivity.
The job slowly became less enjoyable, but I continued to work hard and do my best. While the job wasn’t fantastic the way it had been, it was tolerable at worst and still meaningful at best.
At some point, around 2017 or 2018 I had a pretty important conversation with my boss about productivity. I experimented with seeing more patients in one day, and found that the quality of my work suffered when I saw too many patients. We agreed to scheduling a specific number of patients per day in order to balance productivity with quality work. She told me, “What you’re doing is perfect. We’ll never expect you to do more.”
And then the pandemic hit.
Oh, did it hit hard.
Suddenly my supervisors were incredibly worried that our clinic would close. In my opinion, they became so hyperfocused on that that they stopped worrying about the day-to-day needs we had in our clinic, and stopped focusing on us employees. We couldn’t get support for basic problems and issues that came along. Meanwhile, the hospital took a huge financial hit. Sooo…we were told we had to do more. I reminded my boss of what she had promised me years back, and reminded her that I could not do a good job if productivity expectations were increased. She told me that I was paid a lot and should expect to work more. I asked her for a pay cut in return for reasonable working conditions. She said that she couldn’t give me a paycut but that I could consider becoming a part-time employee.
Oh. Did I mention that to qualify for PSLF, you must be a full-time worker? Reducing my work hours was not an option for me. I felt trapped.
At this point, I had 2.5 years left until my loans would qualify for forgiveness, by my loan company’s count (which wasn’t actually incorrect, I had 3 payments that the loan company was not counting for unknown reasons, and 3 additional payments I made that wouldn’t count either because my loans had been put on administrative forbearance or because I made them prior to being put on the lower payment plan).
I felt trapped.
At this point, because I had been paying so little on my student loans, they had grown to $230,000.
So now, if I stayed at the hospital I had been at for 6 years I’d be forced to work in a way that didn’t feel good or right to me, and which would push me into burnout and resentment. I knew that.
I felt trapped.
Now, for PSLF, I could work for any non-profit or government job. The only problem? I’m a crazy good child psychologist, and I couldn’t figure out anything else that I’d be good at in the public sector. Buuut, I realized that I could look for another Child Psychologist job. And so I did. About a year into the pandemic, I had a job offer for a job that I thought *might* make me happier than the job I was in. The only problem? I wasn’t sure I’d be happier. The new job was not offering compensation that matched my old job. I was so burnt out and miserable at the old job, and I was scared that I’d move my family across the country to the new job and be just as miserable + have caused a major disruption to my family.
I ended up not taking that job.
But again, I was miserable at my job and felt trapped.
Meanwhile, things were changing in relation to PSLF. There had been too many problems with loan companies miscounting payments (as I mentioned happened to me). There had been too many problems with people being in the wrong loan type (as mentioned above, I happened to be in the correct loan type thanks to the customer service guy who helped me when I called the loan company back in 2012, though I had made a few payments prior to consolidation). Finally, there was a huge problem with people being forced to stay in their non-profit jobs well after the 10 years of service needed to qualify for PSLF because the rules as they were written stated that in order to receive loan forgiveness, you had to still be working with a non-profit when the loans were forgiven (so people would stay in jobs for months to years waiting waiting waiting, it was terrible). Around October 2021, a ruling came out to remedy all of this. Loans were to be forgiven after 10 years of payments while working for a non-profit, even if an individual no longer worked for that non-profit at the time of forgiveness. Any payments made to government loans while working for a non-profit would qualify as a payment, even if not a Direct Loan.
Freedom was getting closer!
By my count, I had 6 extra payments that should qualify with the new rules (3 that were made on the wrong loan type + 3 because my loan company was simply bad at counting). MOST IMPORTANTLY, I didn’t have to stay at this job that made me miserable waiting for my loans to be forgiven; As soon as my 10 years were completed, I could quit! I would qualify for PSLF in February 2021!
In December 2021, my family took a trip to Greece. While on the airplane, I looked at the flight attendants, and I told my husband, “I think I’m going to do it. I’m going to become a flight attendant.” Before my job got really bad during the pandemic, I had planned to retire from psychology at age 50, and had always told my husband that my “fun job” after we reached financial independence would be to be a flight attendant.
In January 2022, I began applying to airlines.
In February 2022, I got a job offer at an airline and put in my notice at the hospital. A day later I realized that my loans had been forgiven. This didn’t make sense, because I hadn’t even put in the paperwork proving that I had made my 10 years of payments. I then remembered the new rule about all payments on government loans counting towards PSLF: In 2011 and 2012, I made payments on some undergraduate loans right after I completed graduate school, which then got consolidated in with my graduate school loans. Now and those payments counted!
Jubilee! I was freeeeeee!
From a purely numbers perspective, I am absolutely a PSLF success story. Because I was making minimum payments on my student loans, I was able to buy a home and save a lot for retirement. PSLF was a MASSIVE leg-up for me!
From an emotional perspective, this is a failure story. I stayed at a job that was clearly not right for me because I had student loans that I was waiting to have forgiven. If I hadn’t been pursuing PSLF, I would have left my job as soon as there was a problem and would most likely still be working in private practice as a psychologist today. As it is, the world lost a crazy good child psychologist because I’m too dang burnt out to consider returning to psychology any time soon.
I think anyone who has student loans and is pursuing financial independence should CONSIDER how PSLF might benefit them. But they also should consider how it might hurt them. Also, I want anyone reading this to know: The special rules that went into place in October 2021 to make Public Service Loan Forgiveness easier only lasts until October 2022. You MUST consolidate your student loans into Direct Loans by October 2022 if you want to qualify! Go do it today!
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First Month as a Flight Attendant in Numbers

I made it through my first month as a flight attendant. It was June 2022, so a 30 day month. Here are the numbers:
Days assigned as a reserve: 18
Days used as a reserve: 15
Total Trips for the month: 5.3
24 hour + layovers: 4
Days converted to Emergency/Extended Reserve: 1
Days on airport standby: 1
Phone calls to home from crew scheduling: 2
Total hours: 102.70
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And now, an interpretation of the numbers:
Days assigned as a reserve: 18
This is the standard amount of days that a reserve is required to be on-call per month. What this means is that, 18 days this month I was required to be within 2 hours of the airport in case they needed me to fly.
Days used as a reserve: 15
As mentioned above, I had 18 days this month in which I had to be within 2 hours of the airport in case the airline needed me. However, for 3 of those days, they didn’t need me and I stayed at home and worked on projects.
Total Trips for the month: 5.3 (I had a 3 day trip that began on the last day of the month)
I had 6 separate trips ranging from 1 day turns (in which I flew out of Seatac and back within one day), to 4 day trips (in which I stayed over night at hotels in other cities).
24 hour + layovers: 4
24 hour layovers are pretty amazing; For longer layovers like this, the airline will typically transport the crew into the city center so that we can explore and enjoy the city. I felt pretty lucky to get four this month: Raleigh, Miami, Detroit, and Atlanta. I also had quite a few layovers that were not 24 hours, but were long enough for me to get out and hike or explore.
Days converted to Emergency/Extended Reserve: 1
During the month of June, I was on “A.M. Reserve,” which means that the airline can call me anytime between 12am and 2pm to tell me that I must be at the airport, again any time between 12am and 2pm. However, sometimes they convert flight attendants to “ER Reserve” which means that they can call you anytime within a 24 hour period. This isn’t really ideal, because it keeps me tethered to the Seattle/Tacoma area for the full day. The airline is allowed to do this 2x per month before they have to pay us a little extra if they use us on ER Reserve.
Days on airport standby: 1
Remember above, when I mentioned that I had 18 days on call and had to be within 2 hours of the airport? Well, sometimes they have us sit airport standby. For airport standby, instead of waiting for a call at home, we sit at the airport in case they need us on very short notice. It’s pretty boring sitting at the airport with nothing to do, so I’m grateful that it only happened to me 1x this month!
Phone calls to home from crew scheduling: 2
When on reserve, crew scheduling will often call a flight attendant to tell them that they have an assignment. I got called once at 3am for a 6am report, and was called once at 10:45am for a 1pm report.
I don’t like calls from crew scheduling because it’s a bit disruptive! I was able to limit my calls from crew scheduling by self-assigning (as reviewed here) when able, and by checking my airline’s crew scheduling website with some frequency. As mentioned above, crew scheduling is only allowed to call between certain hours of the day. For June, it was 12am-2pm for me. If I had reserve starting at 12am, I would check the crew scheduling website before I went to bed, where I could click a button acknowledge any assignments they had for me. Doing so meant that I was able to avoid middle-of-the-night phone calls and worrying about missing a call!
Total hours: 102.7
As previously written about, while on reserve, I am guaranteed 90 hours of pay per month, regardless of whether or not I worked those hours. I hoped this month to get a few free hours! I failed though, and worked all of the hours I got paid for – 102.7 of them. However, towards the end of the month I learned that if you work 5 hours more than your guarantee, you get a monetary bonus, so now I’ll probably be trying to work more than my guarantee vs sitting at home.
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All-in-all June was a great month! I am really enjoying this new life!

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Waiting for the Phone to Ring – Reserve Life
Another post about the bizarre world of being a flight attendant…
Right now I am on “reserve” for my airline. What that means is that I’m on-call. I never know where I’ll be flying until the day before the trip…if I’m lucky. I could know just 2 hours before I need to be at the airport.
With my company while on reserve, you get 12 or 13 guaranteed days off per month (depending on the length of the month). The other 18-ish days, you’re on-call. Usually you’ll be on-call for either A.M. (midnight-2pm) or P.M. (10am-midnight). What that means is that Crew Scheduling is only allowed to assign you trips and call you between those hours. Crew Scheduling is also allowed to change you to “ER” reserve, which means they are then allowed to call you any time in a 24 hour period.
While on reserve, you can also “self-assign” trips, which means that you can sign up to fly during your reserve period. However, there are lots of restrictions to what these self-assignments can look like. Right now, I’m on A.M. reserve for 4 days, so the day before my reserve started I was able to go on to the company’s scheduling website and look for 4-day trips that start in the morning to sign up for. Yesterday there were ZERO available that fit that criteria! Today I got on to look for 3-day trips, and I tried to get one, but someone else got to the trip I wanted before I did, so I wasn’t able to self-assign. In other words: self-assigning doesn’t always work out. If it works out, it’s kind of nice because I’ll know the day before the trip where I’m going and when and don’t have to live in fear that I’ll be called in last-minute for a trip.
While on reserve, you’re guaranteed to be paid for 90 hours of work. (I know that sounds low, but flight attendants are pretty much rarely paid for the work that they do; usually they’re paid only when the airplane doors are closed, it’s super bizarre). Anyway, so I’m guaranteed to be paid for 90 hours even if I work less that that. However, I get paid a tiny bit more for hours that I actually fly.
With this bizarre pay system in place, I’ve decided that reserve life should be one of two extremes: Either I should try to work quite a bit MORE than the 90 hours I’m guaranteed and make as much money as I can, or I should try to work as little as possible and get paid for sitting at home.
Thus far, I’ve NEVER been called into work (I have the system set to call all people who want to work before they call me to force me to work), and have self-assigned all the trips I’ve gone on. This is fine (Yay! I’ve gotten 15 days off this month and might get more!). I decided that June will be my low-fly month; my goal will be to get paid for hours I didn’t work and to spend a lot of time at home. In July, L will be out of town quite a bit, so I’ve decided to make it a high-fly month and try to work as much as I can (at least when she’s out of town).
Flight attendant life can be quite flexible. This little post explains just one way that I can manipulate my schedule to make it something that works for me and my family. I’m still loving this new career!
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So Happy…

June is my first official month as a flight attendant. (During the month of May I was not required to work, but for June, I have to work).
So far…I love it!
I realize that there’s probably a bit of honeymooning going on right now, so it won’t stay this fresh and great forever. Buuuuut so far, the job has been fun and easy, the layovers have been fun and relaxing, and my crews have been kind and helpful.
Right now I’m on reserve, which means that I’m on-call for the airline. On the days that I’m on-call, they can call me any time between 12am-2pm and tell me to get to the airport for a flight. So far, they haven’t done that. (Though I am waking up several times per night and checking my phone, afraid that I’ve missed a call!) I am allowed to look for trips during the days I’m on-call and self-assign. Thus far, I’ve been on-call for 5 days. For three of them I self-assigned a trip and for two of them, I didn’t work. I’ve loved both. I like working and seeing new people and new places. I like being home and being in the rhythm of family life. At my old job, I rarely got to do school drop-off or pick-up. I worked out every day in the dark because I had to be to work by 7:30am. Do you know how great it feels to exercise when it’s light out? It’s amazing!
So far, so good with the life transition! I’m very happy!

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My Inaugural Trip!

I graduated flight attendant training at the beginning of May, but I was not required to work until June 1st. I chose not to let my airline assign me trips, and instead to choose my own trips. I was allowed to pick up two total trips for the month of May.
I decided I’d really like to pick up a special dreamy trip. I hoped for two things: 1) To go someplace dreamy and cool. 2) To see some friends.
Y’all, I hit the jackpot when I got both! On the day of graduation, I went into the app that is used for trip assignments and I picked up a trip to Kona. It was a 6 hour flight to Kona, a 24 hour layover, and then a 6 hour flight back.
SEA -> KOA -> SEA
Flight attendants dream of 24 hours + in good locations! I was stoked.
Then I went to social media and asked if any friends lived in Kona and if they might like to see me. My friend John said he’d love to see me.
John and I met 21 years ago in Townsville, Australia. We did hang out a good amount there, but I haven’t seen him in 21 years, and we’ve only been in touch via social media. I reached out to him to make plans and then….
THEN John said he’d TAKE ME FOR A HIKE!
What??? I couldn’t have asked for anything better! Dreamy location + friends + an outdoor activity?????
So, the trip came, I anxiously introduced myself to my crew. They were all friendly and kind and helpful. The passengers were all super happy to be going to Hawaii, and no major problems occurred on the flight over.
The next afternoon, John came and got me at my hotel. John lives 90 minutes from my resort. How kind of him to be willing to come see me! It was great catching up with him. I remember getting along with him when we were teenagers in Australia with the exception of one time that I stepped on some coral that he was collecting, but as we chatted, I was able to recognize what a thoughtful and kind human he is. He took me on a hike over lava fields to beautiful nearly-empty white sand beaches. We saw a sea turtle out swimming, dolphins, and goats. We swam, we ate fresh lychee, and we chatted. It was wonderful!

John dropped me back of at the hotel where I napped and ate dinner to prepare for a red-eye flight back home.
Again, other than a few grumbles because red-eye flights are hard, the passengers were easy to deal with, my crew continued to be pleasant, and the flight back home went fantastically. I also learned more from my crew about things to do near the resort in Kona, so that I’ll be ready the next time I go back!
This was the perfect trip to start off my new career, and I’m so grateful I got to go!
A HUGE thanks to John and his partner Heidi (who I didn’t get to meet this time, but who sent some treats for us). There have been many times when I’ve thought I should get rid of social media, but what keeps me holding on is the connection to friends from far away. +1 for Facebook this time!
Seriously, friends, make sure I know where you live so that I can see you the next time I’m in town!

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My First Trip
Yesterday I completed what is called an “Operating Experience” with my airline. An Operating Experience is when you get on the plane and pretend to be a flight attendant, but there are real flight attendants there telling you what to do and when.
That last part…the “what to do and when” part is the terrifying part.
I graduate from flight attendant training tomorrow. After that, they SAY that I am ready to work as a flight attendant. Let me tell you: I can keep you safe on a plane. But…I don’t yet know when to serve your drinks, I can’t reliably answer questions, and I haven’t yet operated an aircraft oven on my own. So…good luck to me! Sorry to all my passengers.
From my understanding, I’ll go, and I’ll figure it out. Over time, I’ll get better at it.
So, that’s my plan. Go. Be chill. Be kind. Do my best. Learn. Get better.
So what was yesterday like? Intense at times. My classmate and our evaluator boarded the aircraft much later than the crew because it took the customer service people a long time to get our tickets properly set up to sit in the jumpseats. This meant that while people were boarding, I had to try to dive between them to check my equipment. (Before the first flight of the day flight attendants have to make sure emergency equipment like fire extinguishers and personal oxygen are in proper working condition). I had to do my best to help passengers while making sure that I was reading announcements at the right time.
After boarding, things weren’t so stressful. I felt my waitressing experience from 15 years ago served me well (carrying trays, remembering drink orders, having people interrupt to make requests while I was in the middle of a task). The Flight Attendants we were working with were kind and helpful. The pilots were exceedingly nice. The passengers were kind as well.
I had a few mishaps: I began briefing the wrong rows for exit row procedures, and halfway through realized my error and then said, “You five back there, you can forget what I’m saying.” Then I had to finish the briefing and move forward one row to actually brief all the correct people. Someone didn’t like their beer so I attempted to poor it out in the garbage…only to suddenly feel splashing at my feet and realize that the trash bin had been removed from the compartment and I had essentially poured beer all over the floor.
Despite the minor mishaps, the day went smoothly, and the job was more fun and exceedingly less stressful than my hospital job. What a relief! (I realize that there will be challenging days as a flight attendant, but at my old job EVERY day was challenging for me once the pandemic hit).
Afterwards I found that I was physically EXHAUSTED. My legs hurt, my feet hurt, my back hurt, and I was very very tired. I’m not quite sure why. I only worked one day and now can rest. In the future I anticipate that often I’ll be working trips in which I have many flights with short (10 hour) rests in between. I’m a little worried that I’ll be falling apart at the end of a 4-day trip given the level of exhaustion that I experienced at the end of the day yesterday. I was wearing 3 inch heals yesterday (they’re the only uniform compliant shoes that I have right now, but I will have several more comfortable pairs in a week or so). My hope is that most of the pain and exhaustion was because of the shoes. But, we will see.
Right now, I’m a bit apprehensive about the job, and admittedly, apprehensive about finances. I made this change in a bid for happiness. My old job made me a lot of money, but also made me very unhappy. This new one is making me very little money, and I hope that it will make me happy, but I’m nervous that it won’t. Time will tell!
For now, I’m grateful for where I’m at. This change is welcome and appreciated.
*all opinions are my own
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Almost There!

It’s almost here! I’m *almost* a flight attendant.
I attended 4 weeks of class for 9 hours a day. The experience can best be described as grueling. I’ve always done well in a classroom environment, so I didn’t think I would struggle. But…I’ve never been in a classroom like this before! I’m a critical thinker, a challenger, and I learn a LOT through discussion. Most teachers/professors love students like me who will engage and talk and debate. Such behavior was not encouraged in flight attendant training. We were (for the most part) expected to sit still and be quiet.
Y’all. I don’t even like MOVIES because I hate sitting still and being quiet. You can imagine how painful this odd classroom environment was for me.
Quite simply: I was uncomfortable for most of the training. Sometimes we got to do cool stuff like practice skills on airplane mock-ups. Those times were my favorite. But most of the time, I just felt uncomfortable sitting there, taking notes, paying attention, keeping quiet.
I would NEVER do it again. I diligently masked for all but the last 2 days of class because there was NO WAY I would have returned to training if I had to go home because I was sick.
Training was hyper-focused on what the FAA requires us to learn. That means that I still know very little about the logistics of the job that I’ll do every day. I don’t know where I’ll park. I don’t know when health insurance starts. I don’t know how to set up a beverage cart. (I do, however, know how to handle an emergency, which is the whole point of training). Buuuuut…with all the discomfort of sitting still and being quiet for hours on end, and minimal information about what to expect on a day-to-day basis, I think I started to wonder if it would all be worth it.
Finally, on the last day of class we got to meet with the union and they got to teach us a little about how to create the schedule we want. And…the dreaming began again. I’m not required to work at all in May with the exception of 2 more days of training things this coming week. So…I CAN pick up some work trips if I want to. I started looking at what might be available. There are 24 hour layovers in Hawaii available for dates that will work for me.
And now…I AM SO EXCITED. Yes. This is why I did this. It is so exciting to realize that I’m CHOOSING to pick up work when I don’t have to work because work looks fun!
Let the fun begin!

On the bus back to our hotel after our last day of training. -
What do you DO at Flight Attendant Training?

When people think of flight attendants, they usually think about them passing out snacks and Vanna-White-ing seatbelt use.
I understand why people are surprised that I’m in class 9 hours a day 6 days a week for 4+ weeks to become a flight attendant. What could be so complicated about pouring soda and pointing to exit signs while smiling?
Well…have you ever heard about how flying in a plane is safer than riding in a car?
You see, it’s true, but that’s because the FAA and airlines have put a lot of work into making planes very safe.
On a good day, my job will be being nice to people and giving them snacks. On a not so good day, it will be about saving lives.
Think about it. In regular life if you see someone being assaulted, what do you do? You call 9-1-1! Or if someone suddenly loses consciousness? 9-1-1 again! What about a fire! Yes! 9-1-1.
At this point in time, ambulances do NOT fly to aircraft to help. While on the ground we have first responders to help in emergencies, up in the air, we have…flight attendants! Our job is to keep passengers safe and that means that we have to be ready to fight fires, give CPR, stop dangerous people, and be ready to evacuate the plane efficiently if something goes wrong. In addition to learning HOW to do these things, we have to learn WHERE to find the emergency equipment on many different aircraft types (each aircraft type has items in different spots…it’s super fun).
So, while I’ll love having fun with passengers and making sure they get snacks and sodas, I’m spending my time here learning how to save lives, check the aircraft for emergency equipment, and communicate appropriately and efficiently with my crew. We will have ONE day of training focused on how to prepare food and serve it. The other 23 days are focused on safety training.
Here’s a picture from today. I named my CPR dummy “Ken” because he has cool plastic hair. (Most of the dummies are bald, so he was very special).

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The Fascinating Process of Becoming a Flight Attendant
I thought it might be interesting to hear a bit more about how things generally go when it comes to being a flight attendant in the United States. Today I’ll share a little bit about how becoming a flight attendant generally works. It is pretty surprising!
Step 1: Apply.
Yes, I know this seems obvious. But, the application process is actually a bit complicated. First of all, the most desirable airlines typically only open up applications a few times per year. If you know that you want to be a flight attendant, it’s best to watch for openings. One of the best places to check which airlines are hiring is at Abbie Unger’s website. Once the applications are open, they’re often open for 1-7 days, so it’s best to apply right away.
Resumes/applications are reviewed via a computer system, so it’s important to doctor up your resume to align with the airline’s goals. This will probably mean emphasizing ways that you’ve worked to keep people safe in previous jobs, and emphasizing customer service in previous jobs. It also means learning airlines values and adding words related to their values to your resume.
Another thing that can be confusing to people is that in most cases you don’t apply to a specific airport. You apply to an airline and they will assign you to an airport during training. That means you’ll either have to move to base, or you’ll have to fly into your base to complete your work (which can cause a whole host of difficulties). You CAN look at airlines that have bases where you’d like to be, and you will be able to transfer to your preferred base as you gain seniority, but depending on the airline and the base you want, the transfer process could take from a month to years. YEARS. (Side note: I am starting training next week at an airline that does have a base at my local airport. It is highly likely that I will get based here, but it is not a guarantee. I don’t actually know for sure where I’ll be based yet!)
Step 2: Complete an Assessment.
At most airlines if your resume “passes” the computer system they’ll send you an online assessment. These assessments can range from asking about your personality to asking about what you’d do in certain customer service situations to asking you about your opinion on things. (Fun Fact: I was swiftly REJECTED from a major airline after completing an assessment! I was surprised because the assessment portion of the application process was the part I least thought would get me rejected!)
Step 3: Video Interviews.
Okay, virtual interviews can vary widely. Sometimes they’re individual live interviews with a recruiter. Sometimes they’re group live interviews with a recruiter. Sometimes they’re actually just questions popping up on your screen and you have to respond as if there’s someone there whom you’re talking to, when no one is there listening; you just record your answer and send it in! I applied to 4 airlines and completed 2 video interviews. One airline rejected me before I got to the video interview, another airline invited me straightaway to Step #4, and two airlines had me complete video interviews. One was a group interview in which I got to talk for a total 120 seconds. The other was the recorded video interview in which no one was there and I was just talking to a screen. I actually really liked the video interview in which no one was there! Because of the pandemic I’ve been forced to talk on video a LOT. In real life it’s hard to balance looking at the other person so you can see them and their facial expressions with looking at the camera so they feel seen. For a pre-recorded video interview with no-one I was able to look straight at the camera and because of all my experience on camera, I felt confident and collected. Most people HATE these pre-recorded interviews, but I thought it was great! (Note: For some regional airlines, a video or phone interview is the last step before a job offer).
Step 4: Face-to-Face Interviews.
This is in many ways the “standard” job interview that many are used to, except it takes place in a group setting in which you’re interviewing with a whole bunch of other flight attendant hopefuls. For an extrovert like me, it’s pretty much a dream come true and I had a great time meeting other candidates!
Step 5: Conditional Job Offer.
If the airline likes you after Steps 1-4, they’ll give you a Conditional Job Offer. What’s conditional about it? Well, you have to pass a background check, you have to pass a drug test, you may have to pass a physical exam, and you definitely have to pass training. (Training is reviewed below in Step #6). That’s right y’all. I’ve told everyone I’ve been hired as a flight attendant, but the reality is that I only have a conditional job offer. I still have a ways to go before I’m actually officially hired.
Step 6: Flight Attendant Training.
Every airline in the US requires that flight attendants attend and pass a 4-8 week intense training program that is approved by the F.A.A. Apparently it’s pretty intense. In most cases, it’s unpaid. In my case, I’ll be staying at a hotel for 4 weeks and attending class every day from 5:30am-2:30pm (I lucked out, some people have to do 3pm-12am). In the afternoons, when training is “finished” for the day, I’ll have homework and studying to do. There will be many tests during these 4 weeks and I will be required to pass all of them at 80% or better (some airlines it’s 90% or better). I’m allowed to fail and re-take one test, but if I fail a second test, I’ll be immediately sent home. I’ll be sent home if I’m late for any meetings during training. I’ll be sent home if I break any rules. I’ll be sent home if the trainers have any concerns about my ability to complete the job. Essentially, I have 4 weeks to prove how responsible and reliable I am and to prove how good I am at following directions. (I am mildly nervous about this, but I also know that I am genuinely reliable and good at following directions). Part of training will also include me going on a flight and proving that I can do all the skills that we learned in class. I’ll also get to do cool stuff like slide down the rescue slide and get on a life raft. I suspect that training will be fun but stressful!
It is also during training that flight attendant trainees find out where they’ll be based once training is complete. Yes, that’s right. You quit a job, start unpaid training that lasts at least one month, and only after you’ve committed and begun training do you find out where exactly you’ll be working. This is the flight attendant world!
Step 7: Probation.
Following training, airlines typically have 6 months of probation in which their flight attendants must perfectly follow rules, be on time, etc. If you mess up during probation, it’s very easy for the airline to fire you. I’m most worried about getting sick during probation, because calling in sick could get me in trouble annnnnnd we’re in the middle of a global pandemic. In Washington state the mask mandate has been lifted but I’ve been wearing my mask in indoor spaces away from home anyway because I don’t want to get sick and miss flight attendant training. I plan to continue to mask with a KN95 until my probation is complete.
And, that’s it! The crazy world of getting hired as a flight attendant. I can’t wait! Thanks so much to Saign for supporting me in this venture!

